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Return and Refund Policy!
Return Policy Update
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, it is essential that before opening your parcel, you record a video of the unboxing. This video will serve as proof if the item is damaged, as we only accept returns for damaged items when a video recording shows the unopened parcel being opened. If you do not have a video of the unboxing, we regret that we cannot process your return request.
Eligibility for Return
To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.
To start a return, contact us at chrolaxofficial@gmail.com .Once approved, returns should be sent to the following address: [INSERT RETURN ADDRESS]. Please note that returns without prior approval will not be accepted.
Damages and Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can assess and address the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods (such as food or flowers), custom products (like special orders or personalized items), personal care items, hazardous materials, and flammable liquids or gases. Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get what you need is to return the original item and then place a new order for the desired item once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the refund approval. Approved refunds will be issued to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process refunds. If you haven’t received your refund within 15 business days, contact us at chrolaxofficial@gmail.com.
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, it is essential that before opening your parcel, you record a video of the unboxing. This video will serve as proof if the item is damaged, as we only accept returns for damaged items when a video recording shows the unopened parcel being opened. If you do not have a video of the unboxing, we regret that we cannot process your return request.
Eligibility for Return
To be eligible for a return, your item must be in the same condition you received it: unworn, unused, with tags, and in its original packaging. Proof of purchase is also required.
To start a return, contact us at chrolaxofficial@gmail.com .Once approved, returns should be sent to the following address: [INSERT RETURN ADDRESS]. Please note that returns without prior approval will not be accepted.
Damages and Issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or incorrect, so we can assess and address the issue.
Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods (such as food or flowers), custom products (like special orders or personalized items), personal care items, hazardous materials, and flammable liquids or gases. Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get what you need is to return the original item and then place a new order for the desired item once the return is accepted.
Refunds
Once we receive and inspect your return, we will notify you of the refund approval. Approved refunds will be issued to your original payment method within 10 business days. Please note that banks or credit card companies may take additional time to process refunds. If you haven’t received your refund within 15 business days, contact us at chrolaxofficial@gmail.com.